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Computer keeps crashing blue screen windows 10 free. How to troubleshoot and fix Windows 10 blue screen errors
The Blue Screen of Death BSoD — also known as “blue screen,” “stop error,” or “system crash” — could happen after a critical error occurs that Windows 10 is not able to handle and resolve automatically.
You will typically experience a blue screen error during the upgrade process of Windows 10 , when the computer boots up, or randomly when actively using the device. The most annoying part is that you’ll only see a solid blue background and a sad character face without enough information to determine the real cause of the problem. The system will display a message like, “Your PC ran into a problem and needs to restart.
We’re just collecting some error info, and then we’ll restart for you. Or hexadecimal codes such as 0xD1, 0xA, or 0xB , but they’re just hieroglyphics for regular users. Although a stop error does not have a straight answer, it’s almost always a problem with a quality or feature update for Windows 10, recently installed driver, incompatible program, or hardware-related issue.
In this Windows 10 guide, we will walk you through the several troubleshooting steps to resolve a blue screen error. When you upgrade to a new version of Windows 10, a blue screen error may appear for many reasons.
For example, it could result from a compatibility problem with an old program or security software. Or it could be because of corrupted files in the current installation or damaged installation media. Typically, when an error occurs, the setup will revert the changes to the previous installation without an explanation. If you are dealing with errors during the installation, uninstalling non-essential apps, clearing out corrupt downloads, disconnecting non-essential peripherals, or doing a clean install of Windows 10 may resolve the issue.
Once you complete the steps, you may need to repeat the steps to uninstall additional apps, and then you can try the upgrade one more time. After the update, you can reinstall the apps again. Sometimes, if you use the Windows Update option to upgrade a device, you could see a Blue Screen of Death when installation files were damaged during the download process.
In this case, you can use the Settings app to clear the previous files, allowing the system to redownload the upgrade bits.
After you complete the steps, open the Windows Update settings and proceed with the steps to upgrade the computer one more time. If you continue with the same problem, you should consider using the Update Assistant utility to perform an in-place upgrade.
Or, if the utility does not work, try using the Media Creation Tool to create an installation media to install the new version of Windows Alternatively, you can also troubleshoot blue screen errors with the “SetupDiag” tool. SetupDiag is a Microsoft tool that offers an optional download to diagnose and determine why an update or upgrade failed to apply, which is valuable data that can help resolve any problems. Once you complete the steps, the default text editor will open the file with the diagnostic results based on the known rules.
If an error was detected, the logs will describe the information to determine why the device blue screened during the update, and if it’s a known issue, you’ll also get the steps to resolve it. Sometimes you won’t get any recommendations. If this happens, follow the link that might be available in the log file or use the error code or any meaningful information to research the problem online.
Use this guide for more detailed instructions. Windows can also crash due to a hardware-related problem. As a result, it’s always recommended to disconnect all non-essential peripherals, including external hard drives, printers, secondary monitors, phones, and other USB or Bluetooth devices, before proceeding with an installation to minimize the chances of errors.
The upgrade process only requires a keyboard, mouse, monitor, and internet connection. After the installation, you can always reconnect the peripherals. If the issue persists, it could be a compatibility problem. You can usually resolve this issue by downloading and installing a newer driver version from your manufacturer’s support website. If the computer uses the most recent driver, and the problem continues, it could be a compatibility issue with the new version of Windows 10, or the hardware in question may need to be replaced.
You can always visit the Microsoft health dashboard website opens in new tab to review any issues available with the latest release of Windows The best way to upgrade to a new version of Windows 10 is to erase everything and start from scratch with a clean installation. The process will help you avoid the Blue Screen of Death, and it will help improve system performance and resolve issues. If you decide to perform a clean install, you first want to confirm that the computer can start from USB.
Typically, the steps to open the motherboard firmware settings require pressing one of the function keys F1, F2, F3, F10, or F12 , the Esc key, or the Delete key as soon as the device starts. However, these settings are always different per manufacturer and even by device model. If you are not sure, it’s best to check the manufacturer’s support website for more specific details. While in the firmware interface, open the “Boot” page, set the boot order to start from USB, and save the new changes.
Once the device can start from the flash drive, create a bootable installation media and use it to start the Windows 10 setup, and then continue with the steps below. Warning: This is a friendly reminder that you’ll be making changes to your current setup, which can cause problems and even data loss if you don’t do it correctly. It’s recommended to make a temporary full backup before proceeding. Once you complete the steps, the setup will begin installing Windows 10, avoiding many blue screen errors.
After the installation, you’ll need to continue with the out-of-box experience OOBE to finish setting up the computer by creating a new account and selecting the preferred settings. You can use this guide to perform a complete installation of Windows If the computer no longer starts correctly, you can use some of the advanced system features, such as System Restore, Safe mode, or the Advanced startup environment to resolve the problem.
In case the error happened after adding new hardware, consider disconnecting it to double-check to see whether the new hardware is the reason the computer is bumping into this problem. System Restore is a legacy feature that allows you to undo changes without affecting your files to roll back the computer to a previous point in time when Windows 10 was working correctly.
The only downside about this feature is that you have to enable it manually before using it. If System Restore was previously enabled and configured , you can use a restore point to fix the stop error.
On Windows 10, there are at least two ways to access System Restore through Advanced startup, including through the boot options menu or USB installation media. Choose one of the methods below, and continue with the steps. After the third interruption, Windows 10 should open the Advanced startup environment and continue with the steps below to access System Restore.
After you complete the steps, the feature will undo updates, drivers, apps, and system changes done after the point of restoration was created, fixing the system crashes.
Windows 10 also has “Safe mode,” an environment that only loads the basic drivers and services needed to access the desktop to troubleshoot any issue, including system crashes. You can access Safe mode by using the Advanced startup menu during boot or by using Windows 10 installation media. Select one of the options below, and continue with the steps. After the third interruption, Windows 10 should open the Advanced startup menu and continue with the steps below to access Safe mode.
You can also use USB installation media to access the Advanced startup menu to enable Safe mode using these steps:. While in Safe mode, you can use the steps below to uninstall updates and device drivers that may be causing problems.
After you complete the steps, restart the device and confirm that the error is no longer happening. Once you complete the steps, restart the computer and determine whether the bug check has been resolved. If, after removing the update, the computer no longer shows a BSoB error, block the update or driver to prevent Windows 10 from reinstalling it automatically until a newer update becomes available.
If you cannot see the error code during the blue screen or want more details about the problem, the Event Viewer records every hardware failure, driver malfunction, app crash, and more information, which you can use to diagnose most problems. In the event log, the “General” tab includes a brief technical description of the error that might give you a hint of the blue screen problem.
In this guide, I forced a bug check using these instructions , so the event notes that the source of the problem was a “bug check” that caused the computer to reboot unexpectedly. However, it’s not always easy to determine the source of the issue.
If you can’t find out the reason based on the event information, copy the description, source, and event ID and use it to research online for a possible solution. Windows 10 also includes a feature to uninstall problematic updates directly from the Advanced startup menu.
Select one of the options to access Advanced startup, and continue with the instructions to remove quality or feature updates causing the Blue Screen of Death. After the third interruption, Windows 10 should open the Advanced startup environment, and then you can continue with the steps below to boot in Safe mode.
To uninstall the most recent quality or feature update causing the Blue Screen of Death, use these steps:. After you complete the steps, Windows 10 will remove the most recent cumulative update or feature update , fixing the blue screen problem on Windows If you come across a Blue Screen of Death message, but you still have access to the desktop, the problem is usually the case of a missing system update, an issue with a specific driver, or a recently installed app.
If you have access to the desktop, installing the latest updates for Windows 10 and drivers can help stop the blue screen error. Windows 10 downloads and installs updates periodically, but you may still need to check manually to download a critical update. If there’s an update available, but it does not download, try to download and install the missing quality update manually. Once you complete the steps, the latest version of the driver should solve the problem.
If no updates were available, you might need to check the manufacturer’s support website to download and install a newer driver using their instructions. If the support website doesn’t have a version higher than the one you already have, you may also want to try a beta version of the driver as it may contain a preview of the fix the company may plan to release on a future release.
Software and hardware companies can also release buggy updates that cause problems like BSoD on Windows After you complete the steps, the problematic update will be uninstalled, fixing the Blue Screen of Death error. You can also use these steps to prevent the Windows Update settings from trying to install the same update again.
It’s also possible to roll back the previous version of the driver to resolve the issue until another update replaces the buggy update. After you complete the steps, the older version of the driver will apply to the system, fixing the system crashes.
If you cannot roll back the driver, another workaround you can use involves disabling the hardware to mitigate the blue screen error until a new update becomes available to fix the issue permanently. If you have an app causing compatibility problems, the Blue Screen of Death is likely to happen randomly, or every time you launch the program.
You can get around this problem by downloading and installing the latest version of the app from the software support website. If an update isn’t available, it’s recommended to uninstall that program to mitigate the problem until a permanent solution becomes available.
Once you complete the steps, you should no longer experience blue screen error codes on the device. On Windows 10, you may also see a Blue Screen of Death message after connecting new hardware for example, graphics card, USB device, etc. When this happens, the problem is likely because the hardware is not compatible, broken, or the system is attempting to install the wrong driver.
If it’s a compatibility issue, you may have to contact technical support or find a compatible replacement. It’s rare, but if the system keeps applying the wrong driver, use the previous steps to uninstall and install the correct driver manually using the manufacturer’s instructions.
Many problems occurred but were solved it seems. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. DMP This was probably caused by the following module: ntkrnlmp. This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating thermal issue or because of a buggy driver.
This problem might also be caused because of overheating thermal issue. Was this reply helpful? Yes No. Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. However, there are many BSOD that appear randomly. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question 0.
Resolving Blue Screen errors in Windows – Microsoft Support – How to fix blue screen error during upgrade on Windows 10
Today I reinstalled windows 10 with a USB key. Many problems occurred computer keeps crashing blue screen windows 10 free were solved it seems. The crash took place in the Windows kernel. Possibly this problem is caused scren another driver that cannot be identified at this time.
DMP This was probably caused by the following module: ntkrnlmp. This might be a case of memory corruption.
This may be because of a hardware issue such as faulty RAM, overheating thermal issue or because of a buggy driver. This problem might also be caused because of overheating thermal issue. Vlue this reply helpful? Yes No. Читать статью this didn’t help. Choose where you want computer keeps crashing blue screen windows 10 free search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.
Crashng, there are many BSOD that appear randomly. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 0. Report abuse. Details required :. Cancel Submit. DaveM Independent Advisor. Hi adrien46, I am Dave, I will help you with this.
Please check to see if your PC is producing any fred files, I will check those to see if they provide any insight into a potential cause of the system crashes.
Open Windows File Explorer. Then post the link here to the zip file, so we can take a look for you. Thanks for your computer keeps crashing blue screen windows 10 free. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to DaveM’s post on August 1, Thank you for the quick response! Hi adrien46 Your minidump files just indicate memory RAM corruption no specific driver is listed 1 Go to the support page for your BM GAMING PLUS MS-7B87 Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed 2 Wait to see if your system stabilizes, if microsoft access 2016 step by free, the best option is to download the widely страница free utility MemTest86, then run a full 4 pass scan with приведенная ссылка to test your RAM for physical errors.
This site in other languages x.
Windows 10 Blue Screen of Death – You Can Quickly Fix It.10 Ways to Fix the Blue Screen of Death on Windows – wikiHow
Then post the link here to the zip file, so we can take a look for you. MSI GV72 – Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Sorry this didn’t help. This problem is caused by the RAM? I have updated the bios and all the drivers yesterday. The blue screen of death error is not solved. I am now testing the RAM. There are so many errors. Could you help me to confirm it? Thank you very much. If there is some problem with the RAM seat, will memtest86 also show these errors?
Is it necessary to check the RAM seats? Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. All rights reserved. Loading User Symbols Loading unloaded module list For analysis of this file, run! If drive C does not have enough free space for upgrade, you may receive blue screen. Therefore, it’s necessary to check free space of drive C in Windows 7 or Windows 8. If it indeed does not have much free space left, enlarge it.
However, if your drive C has enough free space, take other factors, like virus into consideration. That means we can fix the error by changing some settings in BIOS. Just try doing the following operations in your current version of Windows to fix the error:. Different computer requires different key, so you had better google ” how to enter BIOS plus computer mode or motherboard type ” at first.
Then, enable ” Load Optimized Defaults ” to disable all overclocking options. After that, you may upgrade Windows 7 or Windows 8. This is another common blue screen error when we are upgrading to Windows From one of Microsoft support engineers we know this error occurs largely because there is an incompatible driver or hardware defect which is important for booting the intermediary environment that is necessary to perform the upgrade actions.
Step 1: When our computer is set back to Windows 7 or Windows 8. Step 2: Disconnect all unnecessary external devices or peripherals connected to the computer except the mouse and the keyboard, and then disable general USB devices, like smart card reader. However, if all methods above fail to work, you may need to set your Windows 7 or Windows 8. To learn about them, please read the following content. Most Windows 10 Stop Errors emerge on boot, some of which could be fixed after a restart, but in most situations, you’ll be stuck in restart loop and have to manually shut computer down.
To fix this kind of Windows 10 Blue Screen of Death errors, please think about what actions you did right before the BSOD, and then undo the operation. If Windows 10 Blue Screen of Death appears after you are installing a Windows update, driver, or application, please uninstall it to see whether Windows can start as before. View the following solutions and choose the most proper one.
Solution 1: Windows boots successfully after restart. Then, you’ll see the following interface:. Of course, you can double click the update to uninstall it. Please right click Start button windows and choose Device Manager to enter the following window:. Here, please find the device driver that needs installing, then right click it, choose Uninstall, and click OK to confirm uninstalling.
Then, Windows will uninstall the device driver. Then, right click the program, choose Uninstall , and click Yes to confirm uninstalling. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 0. Report abuse. Details required :. Cancel Submit. DaveM Independent Advisor. Hi adrien46, I am Dave, I will help you with this.
Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes. Open Windows File Explorer.
10 Ways to Fix the Blue Screen of Death on Windows – wikiHow – Causes of Windows 10 Blue Screen of Death
By design, small memory dump files are limited to KB in size. Double-click a category of hardware. Usually you won’t see any. These were chock-full of text and instructions see below. When you purchase through links on our site, we may earn an affiliate commission. By default, Windows 10 stores dump files in one of two locations.